Customer agreement

Last updated September 28, 2026

1. What you are buying

One product. Your website and its hosting, search and your Google profile, reviews, your calls and texts answered by Savion, quoting, scheduling, deposits and payments, follow-up, reactivation of old customers, and reporting that ties a booked job back to where it came from. It is not sold in pieces, and nothing is held back at your price level.

Advertising is separate. Ad spend is billed to your own account by the ad platform, and ad management is quoted on its own when you want it.

We improve the platform continuously. New capability arrives at no extra charge. We may retire a feature that is being replaced, and we tell you before that happens.

2. What we need from you

• Access by invitation. Your Google Business Profile, your domain, your existing website and your advertising accounts. You invite us in as a manager, you can remove us in two taps, and we never ask for your passwords.
• Your legal name and EIN exactly as the IRS holds them. Business texting has to be registered with the carriers in your legal entity's name. One wrong character is a restart, not a resubmit, so we ask for a document rather than a memory.
• Your prices, films, hours, staff and policies, and your approval of them before Savion says a word to a customer.
• Someone who can answer a question inside a couple of business days. Launch dates move while we wait.

Two parts of the timeline are not ours to control and we will not pretend otherwise. Carrier registration of your texting takes one to five business days once it is filed. Porting an existing phone number takes weeks and depends on your current carrier. We tell you where both stand as they move.

3. Fees and billing

• Your monthly fee, your one-time fees and your locations are on your order form. The monthly is billed in advance, on the same day each month, to the card or bank account you put on file.
• One-time fees, such as a website launch or implementation, are billed when the order is signed unless the order says otherwise.
• Sales tax is added where it applies.
• If a payment fails we tell you and try again. More than ten days past due and we can suspend the account. Suspension is not cancellation, and the fee keeps running while an account is suspended for non-payment.
• We can change our standard rates at renewal with thirty days' written notice. The rate on your order form is held for the term written there. Where your order form says a rate is held for as long as you stay subscribed, it is, and it ends if the subscription lapses.

4. Work included, and work past it

Included in the monthly fee, with no hour counted against you:

• The platform, and the phone and messaging service it runs on.
• Hosting, monitoring, backups, security and every improvement we ship.
• Fixing our own defects, and anything that goes wrong on our side.
• Your reporting, and support questions from you and your staff.

Changes you ask for are included too, up to two hours a month per location. That covers website edits, price and film updates, hours, staff, a new report, a new follow-up sequence, and adjusting how Savion handles a situation. Unused hours do not carry into the next month.

Past two hours, work is billed at $175 an hour, in fifteen minute increments. Nothing is billed by surprise: if a request looks like it will run past your included time, you get an estimate in writing and we do not start until you say go. Anything that takes under fifteen minutes is not billed at all.

Larger pieces of work are quoted on their own before they start, as a fixed price or a range: adding a location, a second website after the first one, moving you off another system, or an integration we have to build for you.

5. Term, renewal and cancellation

• The subscription runs month to month unless your order form says twelve months. A twelve month term continues month to month after it ends.
• Cancel with thirty days' written notice to hello@tintrev.com. It takes effect at the end of the paid month that the notice period runs into.
• If your order form waived an implementation fee in return for a twelve month term and you cancel inside that term, the waived fee becomes payable. That is the only early termination charge there is.
• We can cancel with thirty days' notice. We can suspend immediately for non-payment, or for use that breaks the law or section 8.
• Paid months are not refunded in part, and one-time fees are not refunded once the work is done.

6. What is yours, what is ours

Yours

Your domain, your Google profile, your phone number, your customer records and conversations, your photos, your logo, your prices and your content. The phone number stays portable: as long as the account is paid up, we release it or help you port it out, and we do not hold a number to keep a shop.

Ours

The platform and its software, Savion and the way it works, our templates, configurations, playbooks, and our audit and reporting methods. The configuration we build for your shop is ours, and you have the use of it for as long as you subscribe.

Your website

We design and build it on your brand and it serves your business. Your content and images are yours, and we hand them back in a usable form whenever you ask. The build itself runs on our platform and does not move to another host. Your domain is yours the whole time and we return control of it on request.

Feedback

If you tell us how to make the product better, we can use it without owing you anything for it. Most of what we build comes from a shop telling us what was wrong.

7. Your customers' data

• We process it on your behalf, to run the service for you and to keep it secure and working. Nothing else.
• We do not sell it, we do not market to your customers for ourselves, and we never expose it to another shop.
• We use platform-wide numbers, with your shop and your customers stripped out, to improve the product and to publish benchmarks. Nothing that identifies you or a customer of yours goes into that.
• We can say you are a customer and use your logo. Your results, a customer's words, or a screenshot of a real conversation go public only with your written ok.

8. Texting, calling, and the assistant

Savion writes and sends on your behalf under rules you approve. In the eyes of the law the messages are yours, which makes this section the part of the agreement that matters most.

• Only give us numbers from people who contacted you or agreed to hear from you. No purchased lists, no scraped numbers, and no import you cannot account for.
• Every STOP is honored automatically and permanently. Do not work around one.
• Quiet hours, state messaging rules, and any claim you make about film or tint law are yours to set. We build to what you give us.
• Where calls are recorded, your greeting discloses it. Florida and several other states require every party to consent, and that consent is your responsibility.
• You keep control. The pause switch, taking a conversation over yourself, and overriding anything the assistant decided are on your screen, not behind a support ticket.
• The assistant can be wrong. It is checked against the rules and prices you gave us, and you review its work. A defect we ship is ours to fix. A price you gave us wrong is yours to honor or correct.

9. Confidentiality

Each side will have seen things the other does not publish: your numbers, your margins and your customer list on one side, how the platform is built and operated on the other. Neither side shares them or uses them for anything but this agreement, for three years after the account ends, and for as long as the law protects them in the case of a trade secret. Disclosure that a court or a regulator compels is allowed, with notice to the other side where notice is lawful.

10. Security

We encrypt data in transit, limit access to the people who need it to run your account, and never share your credentials among staff. No system is perfect and we will not claim ours is. If a breach affects your data we tell you without undue delay and within seventy two hours of confirming it, with what we know at the time and what we are doing about it.

11. How long we keep things

While you are a customer

Customer records, conversations, quotes, jobs and payments are kept for the life of the account. They are what the reporting is built on.

Call recordings and voice transcripts

Twelve months, then deleted.

Consent and opt-out records

At least four years. Opt-outs themselves are kept for as long as we operate, because a deleted opt-out is how somebody gets texted after saying stop.

Billing and tax records

Seven years, as the law requires.

After you cancel

Your data stays available for export for thirty days. We delete it within sixty days of the account ending, and it clears our backups within ninety. Ask us to delete it sooner and we will, apart from the consent, opt-out, billing and tax records above.

A single customer's record

Ask us to delete one during the term and we do it within thirty days, apart from those same records.

12. What we do not promise

We do not promise a ranking, a revenue number or a lead count, and you should be careful with anyone who does. What search, reviews and advertising return depends on your market, your prices, your crew and how fast you answer.

We watch the platform around the clock and we intend it to be available, but we do not promise uninterrupted or error-free service. Parts of what your shop depends on are not ours: carriers, Google, payment processors and the internet itself all go down sometimes. Beyond what this agreement says plainly, the service is provided as it is, to the extent the law allows us to say so.

13. Liability

• Neither side is liable to the other for indirect, incidental or consequential loss, or for lost profit or lost business.
• Our total liability is capped at the fees you paid us in the twelve months before the claim.
• That cap does not touch your obligation to pay for work delivered, a breach of section 9, or anything the law does not allow to be limited.
• You cover claims arising from your content, your prices and your claims, and from the numbers and consent you gave us. We cover claims that the platform itself infringes somebody's intellectual property.

14. Changes to this agreement

We may update this page as the platform changes, and the date at the top is the version you are reading. A material change is emailed to you thirty days before it takes effect, and staying on after that accepts it. Your price and your term cannot be changed this way; those live on your order form.

15. Law, and where a dispute goes

Florida law governs this agreement, without regard to its conflict of laws rules. Any dispute goes to the state or federal courts serving Walton County, Florida, and both sides agree to that venue. Before filing, each side agrees to put the problem in writing to the other and give it thirty days, because most of them are solved there.

16. The rest

• This page and your order form are the entire agreement, and they replace anything said before them.
• Neither side assigns this agreement without the other's consent, except to a buyer of substantially all of its business.
• Notices go to the email addresses on the order form and are effective when sent.
• Sections 6, 7, 9, 11, 13 and 15 survive the end of the account.
• Neither side is liable for a failure caused by something outside its reasonable control.
• If part of this agreement is unenforceable, the rest of it stands.
• We are independent contractors. This is not a partnership, and neither side speaks for the other.

Contact

TintRev, LLC
hello@tintrev.com
+1 615 866 5779